Terms and Conditions for Man And Van Finsbury Park

These Terms and Conditions apply to all bookings made with our man and van service, including domestic removals, item delivery, furniture transport, and similar transport-only jobs. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. If the customer books on behalf of another person, the person making the booking remains responsible for ensuring that all relevant information is accurate and that these terms are accepted by the party receiving the service.

The purpose of this document is to set out the basis on which our van and man service is provided. It explains how bookings are accepted, how payments are taken, when cancellations may apply, what liability we accept, how waste-related matters are handled, and which law governs the agreement. These terms are intended to be fair and clear, and they apply alongside any written quotation, confirmation email, or agreed job details.

In these terms, references to “we”, “our”, and “us” mean the service provider operating the man and van booking. References to “you” and “the customer” mean the person making the booking or receiving the service. Where a booking concerns items belonging to a third party, you confirm that you have authority to arrange the service and to accept these terms on their behalf.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by phone, email, online form, or any other booking method we make available. A request does not create a binding agreement until we confirm the job details and, where required, receive any deposit or prepayment. We may decline a booking at our discretion if we believe the job is unsuitable, unsafe, unlawful, or outside the scope of our service.

When arranging a man with a van service, you must provide accurate and complete information, including collection and delivery addresses, access restrictions, estimated load size, item dimensions, the presence of stairs, parking restrictions, and any requirement for specialist handling. If the information you provide is incomplete or inaccurate, we may revise the quotation, adjust the vehicle size, add labour time, or cancel the job where necessary. Any extra costs resulting from inaccurate details may be charged to you.

Unless otherwise agreed, the service covers transport and standard loading and unloading only. It does not include dismantling, packing, assembling, reassembly, disposal, or specialist lifting equipment unless expressly arranged in advance. If the nature of the job changes after booking, such as additional items being added or access becoming more difficult, we reserve the right to re-quote the work before proceeding.

2. Arrival, Waiting Time, and Customer Responsibilities

Customers must ensure that goods are ready for collection at the agreed time and that suitable access is available. This includes arranging parking permissions where needed, protecting floors if required, and making sure that items are appropriately packed for transport. We are not responsible for delays caused by restricted access, missing parking, building rules, or the customer’s failure to prepare the items for loading.

The customer or an authorised adult must be present at the collection and delivery locations unless we have agreed otherwise in writing. If no one is available to provide instructions, sign off items, or grant access, we may leave the site, charge waiting time, or treat the booking as cancelled by the customer. Any storage, return, or re-delivery resulting from failed access may incur additional charges.

If our team is required to wait beyond the included time, waiting charges may apply at the rate stated in the quotation or booking confirmation. We may also make reasonable charges for delays caused by building management, traffic restrictions, loading difficulties, or changes requested by the customer during the job.

3. Payments and Charges

Unless agreed otherwise, payment is due upon completion of the service and before unloading is finalised or the crew departs. For some bookings, a deposit or full prepayment may be required to secure the date. We may accept payment by bank transfer, card, cash, or other methods specified at the time of booking. Any charges for failed payments, late payment, or bank transfer issues remain payable by the customer.

The quoted price is based on the information you provide and on the scope of work agreed at the time of booking. If the job takes longer, requires extra labour, involves more items, or includes additional stops, charges may increase accordingly. Additional costs may also arise from congestion, parking penalties caused by lack of customer arrangements, congestion-related delays, tolls, or unexpected access problems.

We reserve the right to revise a quotation before the job starts if the description of the work was materially inaccurate. If the issue is discovered during the job, we may continue only if you agree to the revised price. If you do not agree, we may terminate the service and charge for work completed up to that point. Any payment disputes must be raised promptly and in good faith.

4. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving notice as early as possible. Where a deposit has been paid, it may be non-refundable or partly refundable depending on how much notice is given and whether costs have already been incurred. For short-notice cancellations, especially where a vehicle and crew have already been allocated, a cancellation charge may apply. The amount of any charge will be reasonable and proportionate to the loss suffered.

If you are not present at the collection location, fail to provide access, or do not respond within a reasonable time after our arrival, the booking may be treated as a no-show. In such cases, we may charge the full or partial booked amount, together with any waiting time and additional expenses reasonably incurred. We are not responsible for wasted costs caused by customer absence or by incorrect booking details.

We may cancel or postpone a booking if conditions make the job unsafe, unlawful, or impracticable. This includes severe weather, vehicle breakdown, staff illness, road closures, lack of parking, unsafe load conditions, or events beyond our reasonable control. If we cancel for reasons within our control, we will either reschedule the service or refund any advance payment for the affected part of the booking, unless the customer agrees otherwise.

5. Liability and Limitations

We will take reasonable care when handling and transporting your items. However, the customer remains responsible for ensuring that goods are fit for transport and are packed appropriately. Unless damage is caused by our negligence, we accept no liability for items that are fragile, poorly packed, already defective, or unsuitable for movement. This includes contents of boxes, loose fittings, hidden faults, and items that require specialist preparation.

Our liability for loss or damage, where established, is limited to the lower of the direct loss suffered or the value of the affected item at the time of collection, subject to any limit stated in the booking confirmation. We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, missed appointments, emotional distress, or costs arising from delay, except where such exclusion is not permitted by law.

The customer must inspect items as soon as reasonably possible after delivery and notify us promptly of any visible damage or missing items. Failure to report an issue in a timely manner may make it harder to investigate and may affect any claim. Any claim must be supported by photographs, a description of the item, and relevant booking details. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

6. Waste Regulations and Prohibited Items

If the booking includes removal of unwanted goods, you must inform us in advance so that the work can be assessed correctly. We do not provide unlawful waste disposal services, and we only handle waste where it is lawful to do so and where the customer has provided accurate information. It is the customer’s responsibility to declare whether any load contains waste, reusable goods, recyclable materials, or items requiring special handling.

Under UK waste regulations, waste must be transferred only to authorised facilities or handled by properly licensed parties. By requesting removal of waste, you confirm that the material is described truthfully and is not hazardous unless we have agreed in writing to handle it. We do not accept asbestos, clinical waste, chemicals, pressurised containers, gas cylinders, explosives, or other regulated dangerous goods unless specific arrangements have been made and lawful procedures are in place.

The customer must not conceal prohibited waste inside boxes, furniture, or mixed loads. If prohibited materials are discovered, we may refuse to transport them, terminate the job, or require you to remove them immediately. Any costs, fines, penalties, or disposal expenses resulting from inaccurate declarations, unlawful disposal requests, or hidden prohibited items will be your responsibility. We may also report unlawful waste conduct where required by law.

7. Property, Access, and Site Conditions

Although our team will act carefully, the customer is responsible for ensuring that the premises are safe and accessible. This includes clearing pathways, securing pets, informing us of narrow staircases or low ceilings, and warning us of any hazards. If we believe that a route or lifting method risks injury or damage, we may refuse to proceed until the issue is resolved. We are not liable for delays caused by unsafe site conditions or inadequate preparation by the customer.

Any request to move items through windows, over balconies, or via unusual access routes must be agreed in advance and may be refused on safety grounds. We will not perform tasks that require unlawful parking, improper lifting, or actions that could reasonably endanger staff, the public, or property. The customer is responsible for obtaining permission where access depends on landlords, building managers, or other third parties.

If we are delayed or prevented from working because of poor access, broken lifts, restricted entry, or building rules, the customer remains liable for the agreed charges and any additional time incurred. Our crew may use reasonable judgment about the safest way to complete the job, and the customer agrees to accept that professional judgment in relation to loading and transport methods.

8. Force Majeure and Service Interruptions

We shall not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control. Such events may include extreme weather, traffic accidents, road closures, industrial action, public emergencies, fire, flood, or breakdowns affecting vehicles or equipment. In these circumstances, we will make reasonable efforts to continue the service, rearrange the booking, or offer an alternative solution where possible.

If a force majeure event occurs after a booking has started, we may pause or stop the job if continuing would be unsafe or impossible. Charges may still apply for work already completed, and any additional costs arising from the interruption may be discussed with the customer before the job continues. Neither party will be liable for failure caused solely by such events, provided reasonable steps are taken to mitigate the impact.

The fact that a delay has occurred does not automatically entitle the customer to compensation or a refund unless required by law or expressly agreed. We will always seek to act fairly and to minimise inconvenience, but the customer accepts that transport services are dependent on conditions that may change quickly and unpredictably.

9. Complaints and Claims

If there is a concern about the service, you should raise it as soon as reasonably possible so that we can investigate. Delays in reporting may reduce our ability to resolve the matter effectively. Any complaint should include the booking date, a description of the issue, and any supporting evidence such as photographs or receipts. We will consider complaints in a fair and proportionate manner.

Where a claim relates to damage, loss, or incomplete service, we may request additional information before deciding whether any remedy is appropriate. This may include proof of value, details of packing, and confirmation of when the issue was discovered. We are not obliged to pay claims that are unsupported, speculative, or outside the scope of these terms.

Nothing in this section affects your statutory rights under applicable consumer law. If a matter cannot be resolved directly, the parties may seek independent advice or pursue the issue through the appropriate legal process.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force.

These terms form the entire agreement between the customer and us in relation to the booking, unless a specific variation is agreed in writing. No oral statement or informal promise will override these written terms unless confirmed by an authorised representative. Our failure to enforce any provision on one occasion does not waive our right to enforce it later.

By placing a booking with our Finsbury Park man and van service, you acknowledge that the job details, charges, responsibilities, and limitations described above are accepted in full. We aim to provide a reliable and professional transport service, and these terms help ensure that each booking is carried out safely, fairly, and with clear expectations for both parties.